ec333 Privacy Policy — Your Information Is Our Responsibility
How we collect, store, and protect your personal information — this document describes everything transparently.
What Protection We Offer
We are committed to protecting your information on the ec333 platform.
Data Encryption
All your personal and financial information is encrypted using SSL technology.
No Data Sharing
Your personal information is never sold or shared with any third party without authorisation.
Your Rights
You can request to view, correct, or delete your information at any time.
Transparent Policy
What information we collect and why — everything is explained here in plain, easy-to-understand terms.
Introduction and Scope
ec333 ("we", "our", "platform") is a trusted online casino and cricket betting platform in Bangladesh. This privacy policy ("policy") describes what personal information we collect when you use our website ec333.cam, how we use it, and how we keep it secure.
This policy applies to all services on our platform — from registration through deposits and withdrawals, gaming, live betting, and customer support. By using our website, you agree to the terms described in this privacy policy.
This policy applies only to individuals aged 21 or older. Use of the ec333 platform by minors is strictly prohibited.
What Information We Collect
When registering and using services on ec333, we may collect the following types of information:
2.1 Information You Provide
- Identity Information: Full name, date of birth, national identity card number or passport details (for age verification).
- Contact Information: Email address, mobile phone number.
- Account Information: Username, password (stored in encrypted form), security questions.
- Financial Information: bKash, Nagad, or Rocket number, bank account details (for deposits and withdrawals only).
- Communication Records: Records of your conversations with us via live chat or email.
2.2 Automatically Collected Information
- Device Information: IP address, browser type and version, operating system.
- Usage Information: Which pages you visited, how long you stayed, which games you played.
- Transaction Information: Deposit, withdrawal, betting, and gaming history.
- Cookies and Similar Technologies: Cookies are used to improve site functionality and your experience (see section 8 for details).
Purpose of Using Information
We use collected information only for the legitimate purposes listed below:
- Account Management: To process registration, verify login, and ensure account security.
- Service Delivery: To handle deposits, withdrawals, bonuses, and gaming services.
- Age and Identity Verification: To prevent access by those under 21 and to meet KYC (Know Your Customer) requirements.
- Fraud Prevention: To detect and prevent unauthorised transactions and account misuse.
- Customer Support: To resolve your issues and answer your questions.
- Improvement and Analysis: To analyse data for improving the quality of platform services.
- Communications: To send important updates, security notices, and promotional offers (if you have given consent).
- Legal Obligations: To comply with applicable laws and regulations.
Information Sharing and Disclosure
ec333 does not sell your personal information to third parties. However, information may be shared on a limited basis in the specific circumstances below:
- Payment Processors: With financial institutions to complete bKash, Nagad, Rocket, and bank transfer transactions.
- Game Providers: Minimum necessary information with authorised game developers to ensure gaming services.
- Legal Requirements: Based on a court order or a valid request from a government authority.
- Fraud Prevention Agencies: To detect and prevent fraudulent activity.
- Business Transfers: In the event of a merger or acquisition, with the protections in this policy remaining in place.
Outside the circumstances above, no information is shared with any third party without your explicit consent.
Data Protection and Security
The security of your information is ec333's highest priority. We use industry-standard technology and practices to keep your information secure:
- SSL/TLS Encryption: All data transmitted on the website is protected through SSL encryption.
- Password Hashing: Your password is never stored in plain text — it is kept only as a cryptographic hash.
- Access Controls: Only authorised staff can access your information, and only when specifically required.
- Regular Security Audits: Regular system audits are conducted to identify potential vulnerabilities.
- Data Backup: Important data is backed up in a secure environment to prevent data loss.
- Two-Step Verification: An additional verification option for sensitive account activities.
Even so, no digital method is 100% secure. Keeping your password and login details confidential is also your responsibility. If you notice any suspicious activity, contact us immediately.
Data Retention Period
We retain your information only for as long as it is needed:
| Data Type | Reason for Retention | Retention Period |
|---|---|---|
| Account Information | Service delivery while account is active | Until account is closed |
| Transaction Information | Financial records and legal obligations | 5 years after account closure |
| Communication Records | Improving customer support quality | Up to 3 years |
| Logs and Browsing Data | Security and fraud prevention | Up to 12 months |
| KYC Documents | Proof of age and identity verification | As required by law |
Your Rights
You have the following rights regarding your personal information:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: You may request correction of inaccurate or outdated information.
- Right to Deletion: In certain circumstances you may request that your information be deleted, though information retained under legal obligations cannot always be removed.
- Right to Restrict Processing: You may limit how your information is used for specific purposes.
- Right to Opt Out of Marketing: You may request to stop receiving promotional emails or messages.
- Right to Complain: If you are not satisfied with how we use your information, you may submit a complaint to [email protected].
To exercise these rights, write to [email protected] or contact our 24/7 live chat. We will review your request within a reasonable time.
Cookie Policy
The ec333 website uses cookies. Cookies are small text files that your browser stores on your device.
Cookies we use:
- Essential Cookies: To maintain login sessions and run core services. Without these, the site does not work properly.
- Functional Cookies: To remember your preferences, such as language settings.
- Analytics Cookies: To understand site traffic and usage patterns — this information helps improve our services.
- Security Cookies: To detect suspicious activity and fraud.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some parts of the site to not work properly.
Minors and Age Verification
The ec333 platform is for people aged 21 and over only. We do not knowingly collect personal information from minors.
At registration you confirm that your stated age is accurate. If we learn that an account belongs to someone under 21, it will be closed immediately and the associated information will be deleted. If you believe a minor has created an account, notify us immediately at [email protected].
Third-Party Integrations and Services
Games from Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and other game providers operate on our platform. These providers may follow their own privacy policies. We ensure, however, that our defined protection standards are met whenever information is shared with any third party.
bKash, Nagad, Rocket, and bank transfer services are used for payment processing. The minimum information necessary to process these transactions is shared with the relevant payment institution, which follows its own security regulations.
Policy Changes and Updates
ec333 reserves the right to update this privacy policy at any time. When changes are made:
- The updated version will be published on this page and the date of the update will be noted.
- For significant changes, you may be notified at your registered email address.
- Continued use of the platform after changes are made will be taken to mean that you agree to the updated policy.
We recommend visiting this page regularly to stay informed of any changes.
Contact Us
If you have any questions, complaints, or requests to change information regarding this privacy policy, please contact us:
[email protected]
Available 24/7 in English — contact us directly from any page on the ec333 platform
Emails are generally answered within 24 business hours; immediate support is available via live chat
For specific data protection requests, write to [email protected] with "Privacy Request" in the subject